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Past Events

Webinars

December 15, 2016

Upcoming Webinar - Business Office Leaders For Tomorrow

Thu, Dec 15, 2016 12:00 PM - 1:00 PM CDT

Do you want to know what the secret sauce is to a successful business office team? Join us on Thursday, December 15th for a panel discussion with leading industry executives as we discuss what they have learned as it relates to recruiting, hiring and managing staff – both front-line and leadership.

Some topics to be discussed include:
- Creating a screening process around skill, will and cultural fit
- Managing “talented terrorists” – great at their job but don’t foster a team mentality
- Understanding when and why to change goals, expectations and accountability

Panelists include:
- Jim Childers – CFO, Gibson General Hospital
- Lori Szymonowicz – Director Patient Financial Services, HBCS
- Peter Goodspeed – Vice President, Executive Placement, HealthTechS3
- Annette Saiz - AVP of Revenue Cycle Operations, Ardent Health


Please join us to hear more details. Register here.

 

October 19, 2016

Aligning Employee Engagement with Productivity Goals

October 19, 2016 12:00 PM - 1:00 PM CDT

Guadelupe Regional Medical Center's (GRMC) Executive Director of the Business Office, Jennifer Valadez, joins us for our next session as we address how establishing, maintaining and holding business office staff accountable to productivity and quality assurance goals has led to increased engagement. We will discuss how GRMC's leadership worked with staff to determine the incentives most meaningful to them and communicated a path for achieving high performance and subsequently the incentives including, but not limited to, a work-at-home program.

Click to view recording here.

 

August 18, 2016

GAFFEY AutoStatus Product Webinar

Thu, Aug 18, 2016 12:00 PM - 1:00 PM CDT

GAFFEY AutoStatus is a web-based, screen scraping tool for more than 250 payers. It provides immediate ROI by eliminating 25-30% of manual touches on claims and providing denials information up to 14 days prior to the EOB. Please join us to learn about these and other benefits in our webinar.

Click to register here.

 

WEBINAR: THE FUTURE OF REVENUE CYCLE - WHAT IS IT & WHAT ARE THE TOOLS WE NEED

GAFFEY Hosts Successful Webinar on The Future of Revenue Cycle

Derek Morkel, CEO of GAFFEY Healthcare, covered the various ways the revenue cycle will be disrupted as well as the technologies that can support your organization in successfully managing the transition.

To access the presentation, click here.

 

June 8, 2016

WEBINAR: GAFFEY AUTOSTATUS™

Hosts: Laurie Pomerantz, VP Sales, GAFFEY Healthcare

 

There are four key areas of inefficiency that exist in almost every providers’ business office. All of these can dramatically improve with the implementation of claims automation technology like GAFFEY AutoStatus™. These areas are:  

1. Collectors performing tasks that add no value to the process – manual claims statusing exaples.
2. Collectors working/touching the wrong accounts at the wrong time.
3. Not having tools to measure the effectiveness & efficiency of payer activities over time.
4. Denials are worked too late in the collections process.

Please join our product webinar on June 8th at 12:00pm CT to learn more about this solution that is easy to implement and has immediate ROI.

 

WEBINAR: BUSINESS OFFICE WORKFLOW – THE RIGHT WAY

GAFFEY Hosts Successful Webinar on Business Office Workflow

In conjunction with a key customer, Ardent Health Services, GAFFEY hosted dozens of attendees to a webinar on business office workflow. Annette Saiz, AVP of Revenue Cycle Operations, is responsible for the Oklahoma and New Mexico markets and provided feedback on areas such as:

· Staff selection

· Work queues and account flow

· Productivity and QA . . . to name a few.

To access the presentation, click here.

 

May 19, 2016

WEBINAR: THE FUTURE OF REVENUE CYCLE

May 19, 2016 (1:00 PM - 2:00 PM EDT)

Host: Derek Morkel, CEO at GAFFEY Healthcare

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Substantial change within healthcare is certainly underway as it transitions to a new model at a pace never seen before.  This transition presents a number of changes and challenges that can seriously disrupt the financial health of providers.  Healthcare finance professionals not only need to understand the paradigm shift but also how to adapt.

This webinar will cover the various ways the revenue cycle will be disrupted as well as the technologies that can support your organization in successfully managing the transition.

By attending this webinar, you will:

•    Gain a deeper understanding of the future state of healthcare
•    Learn what tools are mission critical for the future
•    Better understand the key role of data and the Enterprise Data Warehouse

To register, click here

 

WEBINAR: BUSINESS OFFICE WORKFLOW – THE RIGHT WAY

GAFFEY Hosts Successful Webinar on Business Office Workflow

In conjunction with a key customer, Ardent Health Services, GAFFEY hosted dozens of attendees to a webinar on business office workflow. Annette Saiz, AVP of Revenue Cycle Operations, is responsible for the Oklahoma and New Mexico markets and provided feedback on areas such as:

· Staff selection

· Work queues and account flow

· Productivity and QA . . . to name a few.

To access the presentation, click here.

 

December 9, 2015

Webinar for Critical Access & Community Hospitals

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Time:  December 9, 2015 @ 11 am PST / 2 pm EST
Panelist:  Laurie Pomerantz, Senior Regional VP, Sales


Critical Access and Community Hospitals across the US already face a number of unique challenges including lower patient volumes, declining reimbursements, fewer resources and limited access to financing. At the same time, they're being forced to compete with larger, better equipped hospitals & health systems that are continuing to grow, consolidate and expand their specialty services lines.

So what can Critical Access & Community Hospitals do to position themselves to not only remain competitive but also thrive?  
The first step is to take advantage of technologies that improve your revenue cycle and, in our next webinar, we review how the use of technology can help you do more with less to reduce operating costs and increase revenue capture, including:

1. A claims management platform that automates clean claim submission & remittance retrieval
2. A contract management system that accurately calculates expected reimbursement
3. A collections platform that eliminates redundant, clerical tasks
4. Connectivity among all of the above

 

September 23, 2015

Webinar: Avoiding the ICD-10 Fallout

Time:  Wednesday, September 23rd @ 11 a.m. PST  |  2 p.m. EST
Panelist:  Derek Morkel, CEO of GAFFEY Healthcare


If you're a healthcare finanace or financial operations professional, you already understand the importance of revenue and maintaining a steady cash-flow for your organization - both of which will be put to the test upon the ICD-10 go-live.

In our next webinar, we review how our cloud-based automated claim statusing platform, AutoStatus, can quickly be implemented before the deadline and used to not only boost collector productivity but also as an ICD-10 mitigation strategy by:

  • Detecting denials 14 - 21 days earlier
  • ​Closely monitoring and reporting on collector efficiency
  • Leveraging more detailed claim data than contained in a 277 
  • Eliminating the time-intensive task of checking claim statuses by phone or payer website, allowing collectors to focus on revenue generation

 

Decemeber 18, 2014

The Future of Revenue Cycle

Substantial change within healthcare is certainly underway as it transitions to a new model at a pace never seen before.  This transition presents a number of changes and challenges that can seriously disrupt the financial health of providers.  Healthcare finance professionals not only need to understand the paradigm shift but also how to adapt.  

This webinar will cover the various ways the revenue cycle will be disrupted as well as the technologies that can support your organization in successfully managing the transition.

By attending this webinar, attendees will:

  • Gain a deeper understanding of the future state of healthcare
  • Learn what tools are mission critical for the future
  • Better understand the key role of data and the Enterprise Data Warehouse 

 

November 20, 2014

GAFFEY Claims Management

Novemeber 20, 2014 Webinar– GAFFEY Claims Management (GAFFEY CM) is the health care industry's most comprehensive SAAS-based claims and Billing Software suite. GAFFEY CM drives the industry's best results through the use of advanced workflow technology to automate the claims editing, billing, and remittance process.

By combining technology, EDI experience, and including a suite of Managed Services to support the entire billing process end-to-end, GAFFEY Healthcare customers have the highest Clean Claim Rates, Initial Claim Acceptance Rates, and lowest AR days in the industry.
 
Bundling support services with EDI and Payer management enables greater performance by any metric from pre-billing to remittance and denial management.  GAFFEY Healthcare customers typically realize an increase of 2-6% of Net Patient Revenue when utilizing the full suite of GAFFEY Healthcare solutions. 

 

Press Releases

December 8, 2016

Solving the Healthcare Data Acquisition Problem – GAFFEY Health announces the release of the GAFFEY Integration Engine (GIE)

GAFFEY’s Integration Engine is a healthcare data management and integration platform that is capable of taking virtually any form of health-related data to create a standardized common data structure so that data can be leveraged in a multitude of ways.

Plano, TX (PRWeb) December 8, 2016 -

GAFFEY Health continues to deliver against the financial demands of its customers by expanding the company’s ability to provide a suite of Revenue Cycle automation tools in a cost effective manner. Data Acquisition from disparate core operating systems is the single largest challenge for Healthcare Providers in being able to access and utilize RCM software tools today to ensure that services are paid for correctly and in a timely manner. The complexity of this challenge is accelerating rapidly with the vast number of value based care models that demand integration of a larger number of disparate data sources.

GAFFEY’s Integration Engine is a healthcare data management and integration platform that is capable of taking virtually any form of health-related data such as 837, 835, and other x12 EDI data (270/271 Eligibility, 276/277 Claim Status, etc.) to create a standardized common data structure so that data can be leveraged in a multitude of ways. This data structure is the foundation of GAFFEY’s current applications such as AlphaCollector, Claims Management and AutoStatus. Providing a standardized method of data import and mapping ensures that future application development is greatly accelerated because the GIE allows for immediate and cost effective access to EDI and other data transactions. The data acquisition and mapping tools the GIE provides will dramatically reduce the cost of data acquisition and thus open up traditional Revenue Cycle tools to any healthcare provider regardless of size and complexity.

“Data acquisition and management has always been a struggle for healthcare providers,” stated Derek Morkel, GAFFEY CEO. “We recognized that being able to provide a seamless and easy to use standardized data mapping and integration platform will transform our ability to deliver all of our tools in a much more cost effective manner to all healthcare providers regardless of size.”

GAFFEY Healthcare provides revenue cycle technology and services that enable health care organizations to accelerate cash flow, improve productivity and increase profitability with short-term and demonstrable ROI. From patient eligibility and payment verification to billing and claims management to third-party collections, their software relies upon cloud-based, state-of-the art workflow supported by a business intelligence platform. GAFFEY’s systems are in use at more than 200 healthcare systems and physician practices across the U.S.

For more information contact:
Jennifer LeMieux
GAFFEY Health
jennifer.lemieux@gaffeyhealth.com

 

June 30,2016

GAFFEY Healthcare Expands Capabilities of Revenue Cycle Automation Tools

Plano, TX - June 30, 2016: GAFFEY Health continues to deliver against the financial demands of its customers by expanding the capabilities of AlphaCollector, a collections automation workflow system, to allow for an increased focus on underpayments and denials.

The new Zero Balance Recovery module (ZBR) is designed to identify lost revenue from retrospective payment accuracy, along with potential contract management payment issues. As payments are received from payers, the system can immediately identify those accounts that have been incorrectly paid and route them to a specific staff member or team of staff to research further, if needed, and create a communication protocol with the payer for payment correction.

Click to read entire article here.

 

April 19, 2016

GAFFEY Healthcare Announces Appointment of Jennifer LeMieux as Chief Customer Officer

April 19, 2016 GAFFEY Healthcare's appointment of Ms. LeMieux demonstrates a renewed focus on GAFFEY Healthcare's customer and their satisfaction with the company's technology and services as the company continues to grow.


GAFFEY Healthcare is pleased to announce the appointment of Jennifer LeMieux as Chief Customer Officer.

Ms. LeMieux has almost 20 years of experience in sales and operational roles with the majority focused within healthcare. Having begun her career with companies such as McKinsey & Company, Willis, and HCA she has also demonstrated a clear intent in recent years to work with entrepreneurial, high growth companies.

“This move is certainly a reflection of Jennifer’s talents and leadership within our company,” stated Derek Morkel, GAFFEY CEO. “More importantly, however, it demonstrates a renewed focus on our customers -- their experience with our technology; the results that they achieve, and general satisfaction with our technology and services. We have long been known for the strength of our customer relationships and this ensures we do not lose any momentum at a time of significant growth."

View Article

 

April 7, 2016

MedAssist and Gaffey Healthcare Partner to Enable Better Financial Results for Hospitals and Better Patient Experiences

MedAssist, a provider of revenue cycle solutions for hospitals, and Gaffey Healthcare, a provider of automation technology for hospital revenue cycle, today announced a partnership. The partnership enables MedAssist hospital customers a path to improve their net revenue position. MedAssist will begin leveraging the Gaffey AutoStatus technology to achieve greater efficiency in parts of the claims management process.

"Hospitals often have large volumes of insurance receivables aged 30 days and greater. Yet little information is available regarding why such claims remains unpaid," said Noel Felipe, Division President for MedAssist. "In helping hospitals collect these accounts, 20-30% of processing time is spent researching why a claim remains unpaid and how to get it paid. By utilizing the Gaffey AutoStatus technology, our team reduces inefficiencies in that work enabling more focus on value-added efforts such as working denied claims and other activities directly impacting our customers' net revenue position."

The Gaffey Healthcare AutoStatus tool automates the process of retrieving patient claims statuses in a fraction of the time of traditional, manual methods. The technology-driven data management service interfaces with payors to update electronic claims statuses, and can process large amounts of claims often during off-peak hours. The results improve business office work flow by notifying collectors of what claims have been processed, adjudicated or if immediate action or follow-up is needed.

"What ultimately sets Gaffey apart is that their technology is based on their deep experience leading and operating hospitals," said Venkat Raman, Chief Executive Officer for MedAssist. "They know what it's like on the inside and how technology needs to work in a real environment. With Gaffey we elevate our capabilities, and more importantly, a path for our customers to achieve better financial results and better experiences for their patients."

"MedAssist is an exciting opportunity," said Derek Morkel, Chief Executive Officer for Gaffey Healthcare. "We all want to improve the financial patient experience. That's tough to achieve without eliminating inefficiencies in the back office revenue cycle work. MedAssist is in the trenches with their hospital customers every day. Now, armed with AutoStatus, they are better positioned to help their customers achieve better results."

View Article

 

April 29, 2014

Revenue Cycle Automation Software Company, GAFFEY Healthcare, Announces Medicare AutoStatus

Plano, TX (April 29, 2014) – GAFFEY Healthcare, a leading provider of next generation, cloud-based revenue cycle technology & business office outsourcing services, announced today a new module that updates  its claim statusing solution, AutoStatus, to now interface with all Medicare Fiscal Intermediaries in addition to major commercial payors.

Interfacing directly with payors to status electronic claims automates the cumbersome and time-consuming process of retrieving and updating patient claim statuses manually.  AutoStatus is a cloud-based data management service that allows providers to automatically review which claims have been processed, adjudicated and prioritize those that require further investigation via an AutoStatus dashboard.  When used in conjunction with GAFFEY’s workflow automation & business intelligence platform, AlphaCollector, Medicare claims can be prioritized and routed to specific collectors to create workgroups, eliminating non-value added touches due to increased automation.  Problem accounts are identified and resolved faster while AlphaCollector provides data and reports to reduce denials and increase clean claim rates.

“Medicare reimbursements oftentimes make up more than 50% of our customers’ AR.  Providing automation tools and better visibility into the status of those claims not only gives them a clear picture as to where their AR stands in real-time but also actionable data for follow up,” said Derek Morkel, CEO of GAFFEY Healthcare.  “The automated ability to status Medicare claims allows our customers to collect money more efficiently,” he continued.

 

March 25, 2014

Revenue Cycle Software Company, GAFFEY Healthcare, Announces Release of Document Genie

Plano, TX (March 25, 2014) – GAFFEY Healthcare, a leading provider of next generation, cloud-based revenue cycle management software & business office outsourcing services, has announced the release of its latest product, a document management and file organization system called Document Genie. 

Document Genie is a powerful cloud-based file management system that is used to associate files with claims.  Designed to help healthcare organizations manage their documents, it transforms the piles of EOB’s, revenue cycle paperwork, contracts and other documents into digital file catalogues that can be accessed from anywhere.  Document Genie seamlessly integrates with GAFFEY Healthcare’s workflow automation & business intelligence platform, AlphaCollector, to provide the ability to tag or associate any document with a field in AlphaCollector – enhancing education, scripting and document reference.  The system accepts all scanned documents and is fully encrypted to remain HIPAA compliant.

“The GAFFEY Healthcare team is extremely excited at the release of Document Genie.  The efficient management of documents, files and images is a critical component of almost any healthcare process today,” said GAFFEY Healthcare CEO, Derek Morkel.  “Document Genie adds significant capabilities to our next generation cloud based RCM platform - especially in terms of automation, efficiency and, equally as important, safety.  A safe and secure document management workflow platform is a critical component of an efficient process.”

 

March 18, 2014

East Liverpool City Hospital Selects GAFFEY Healthcare for Full Business Office Outsourcing Services

Plano, TX (March 18, 2014) – GAFFEY Healthcare, a leading provider of cloud-based revenue cycle management software & business office outsourcing services, has announced that it has entered into a multi-year agreement to provide full outsourcing services to East Liverpool City Hospital, a short-term acute care facility located in East Liverpool, Ohio.
The outsourcing services will be provided out of GAFFEY Healthcare’s state-of-the-art centralized business office in Plano, Texas.  In addition to services, GAFFEY Healthcare will also provide a fully comprehensive business office software suite, including billing & claims management, contract management, automatic claim statusing and their collections & workflow automation tool, AlphaCollector.

"When considering our options for outsourcing, an important factor for us was to find a partner who brought the right combination of people, processes and technology,” said Kyle Johnson, CFO of East Liverpool City Hospital.  “From the onset, GAFFEY Healthcare displayed that they could provide both the experienced personnel that we lacked and the technology that was out of our reach. We now have access to both human and technological resources that would otherwise not be available to a hospital of our size.”

“It’s becoming increasingly challenging for healthcare providers to independently navigate complex regulatory changes and remain financially sustainable in today’s atmosphere of economic uncertainty,” added Derek Morkel, CEO of GAFFEY Healthcare.  “We’re pleased to have the Hospital as a partner and are confident that we can help lift those burdens and allow them to focus on their mission to provide the community of East Liverpool with the highest level of care.”

 

Other News & Events

The Chief Officer Customer Officer - The Human Duct Tape Show

Last month, GAFFEY’s Chief Customer Officer, Jennifer LeMieux, joined Jeanne Bliss of CustomerBliss for an episode of the podcast series “The Chief Customer Officer - The Human Duct Tape Show.”  The 30 minute podcast titled “The Payment Engine in Healthcare,” covered a range of topics including the prioritizing challenge areas within GAFFEY Healthcare, how to unite the executive leadership team behind an agenda, and common issues other CCOs might encounter.

Listen to full podcast here.

 

June 23, 2015

CIO Review Names GAFFEY Healthcare as One of the 20 Most Promising
Workflow Management Solution Providers

GAFFEY Healthcare, a leading provider of next-generation revenue cycle and business analytics software for the healthcare industry, today announced that CIO Review, a technology and business magazine for corporate decision makers of enterprise IT, has chosen GAFFEY Healthcare for its 20 Most Promising Workflow Management Solution Providers.

The list is featured as a Workflow Management Special of CIO Review’s June edition and is intended to help enterprises match various workflow management and automation technologies to their specific business needs. Criteria for review included demonstrated depth of knowledge and industry expertise in delivering workflow technologies. Final nominations for the list were determined by a panel of CEOs, CIOs, analysts and the CIO Review editorial board.

What qualifies GAFFEY Healthcare above others is a history of innovation that dates back close to 30 years as one of the first pioneers of applying EDI to claims management. Today, over 200 hospitals and health systems utilize GAFFEY Healthcare’s cloud-based suite of business office efficiency & productivity tools – AlphaCollector & AutoStatus – to automate tasks and leverage data to realize their highest levels of financial performance.

“We’re honored and thrilled to be included on this list by CIO Review,” stated Derek Morkel, CEO of GAFFEY Healthcare. “Being selected is a validation of the important role that automation technologies like AlphaCollector and AutoStatus will continue to play within healthcare to eliminate manual processes and, in turn, reduce costs for providers within an increasingly competitive and challenging landscape. Furthermore, it’s a testament to our team’s vision, hard work and tireless drive to provide the best possible technology to our healthcare provider clients,” he continued.

 

April 27, 2015

GAFFEY Healthcare in Microsoft Technet Blog

 

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The end of the year is upon us, granting the opportunity to reflect and assess the past 12 months.  2014 was an incredible year for the GAFFEY Healthcare team and we have much to be thankful for, beginning with our amazing clients. 

In Retrospect
Many years ago, we declared it our company mission to help healthcare providers optimize their financial and operational performance by providing best-in-class automation technology that increases efficiency & productivity while cutting costs in the Revenue Cycle.  By every measure, we held true to that goal throughout 2014.  As a company, we we continued with our unprecedented growth and expanded our presence as an industry leader in Revenue Cycle.  More importantly, our hospital clients continued to reap the significant cash-flow benefits and improvements across revenue cycle metrics that automation solutions like AlphaCollector, AutoStatus and Claims Management can provide.

To the Future
As we look toward 2015 and beyond, GAFFEY Healthcare remains committed to a product roadmap that not only continues to make refinements and add functionality to all of our flagship products but also one that focuses on the future, strategic needs of our customers.  It's clear that the Big Data Revolution has taken hold within healthcare, and with our newly-released business intelligence platform, AlphaAnalytics, providers will be able to leverage and make actionable the massive volumes of data that they generate.

Without a doubt, 2015 will bring its share of changes and challenges to healthcare.  To our customers, we thank you for continuing to look to us as a trusted partner.  To everyone else, we hope to talk soon.

Warmest Regards,

Derek Morkel
CEO, GAFFEY Healthcare

 

March 21-22, 2014

Visit GAFFEY Healthcare at the 2014 HFMA Northern California Spring Conference.

Continuing in our long-standing tradition of supporting our local HFMA Chapter, GAFFEY Healthcare will proudly be sponsoring the Wild West themed 2014 Spring Conference hosted at the Grand Sheraton in Sacramento on March 20th and 21st.  Come by our booth and visit us!


February 25, 2014

winner

Brian Moyer Receives 2013 HIMSS Chapter Leader of the Year Award!
Each year, HIMSS honors its members for their contributions to the Society, their organizations and to health information technology

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